Terms & Conditions

These terms cover your use of orlie.uk, the free 14-day trial, and paid subscriptions to the Orlie Platform. By using the site or signing up, you agree to them. Questions first? Email [email protected]— we're happy to explain anything in plain English.

1. Who we are

OrlieAi is an AI adoption consultancy and software provider based in Scotland. [PLACEHOLDER — legal entity name, registered address and company number once incorporated/confirmed.]

2. The free 14-day trial

• The trial is free, with no payment card required to start.
• We aim to have your platform set up within 1 working day of signup.
• At the end of the trial you can choose a paid plan or simply walk away — nothing is charged automatically.
• One trial per business. We may decline or withdraw a trial where we reasonably suspect misuse.

3. Subscriptions and payment

• Plans are billed monthly in pounds sterling at the prices shown on our pricing page when you subscribe. [PLACEHOLDER — confirm whether prices are inclusive or exclusive of VAT.]
• You can upgrade or downgrade at any time; changes take effect from your next billing month.
• You can cancel at any time from your account or by emailing us; cancellation takes effect at the end of the current billing month. No exit fees.
• We may change prices with at least 30 days' notice — you can cancel before a change takes effect.

4. Fair and lawful use

When using the platform you agree not to:

• send spam or messages that breach UK marketing law (including PECR) — you are responsible for having the right consents for your own contact lists;
• upload content that is unlawful, harmful or infringes others' rights;
• attempt to disrupt, overload or gain unauthorised access to the service;
• resell access without our written agreement.

We may suspend accounts that put the service or other customers at risk, and will tell you why when we do.

5. Your data and content

Your business data stays yours. We process personal data as described in our Privacy Policy. If you leave, you can export your contacts before your account closes.

6. Service availability

We aim to keep the platform available at all times but, like any online service, cannot guarantee uninterrupted access. Planned maintenance is scheduled outside normal UK business hours where possible.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect losses such as lost profits or lost data caused by events outside our reasonable control. The platform supports your business decisions — it doesn't replace your judgement, and you remain responsible for the messages your business sends.

8. Consultancy services

Done-for-you consultancy work (audits, builds, ongoing support) is agreed separately in writing, with scope and fees confirmed before work starts. These website terms apply alongside any such agreement.

9. Changes to these terms

We may update these terms from time to time. For material changes affecting an active subscription we'll give at least 30 days' notice by email.

10. Governing law

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction — though we'd much rather sort any problem out over a call first.